FAQs

How long does shipping take?  

  • USA Orders: We'll receive your order and process it within 3 days of purchase. As soon as we ship your item(s), you'll receive an email from us with tracking info. Once shipped, delivery takes 12-25 days.
  • International orders:  Items will be processed and shipped within 4 days of purchase.  Items will deliver in 2-4 weeks. You'll receive an email from us as soon as it ships with tracking info. International customers are responsible for any customs fees that may incur.

How much is the shipping cost?

  • Currently, we are happy to offer FREE shipping. Please note that any shipping fee is non-refundable. International customers are responsible for any additional customs fees that incur with your country's policies.

Where are your products from? 

  • All of our fulfillment centers are currently located in China. We are working to bring products to fulfillment centers in the United States. Orders are shipped directly to you, saving additional shipping + packaging cost.
How can I track my order?  
  • Orders are shipped via USPS and can be tracked here: USPS Tracking. We will send you an email notification as soon as your item ships with a tracking number.  

Do you offer wholesale opportunities?

  • Sure do. Please email customerservice@twolittlecubs.store to inquire.

What is your return policy?

  • We FIRMLY stand behind the quality of our products.
  • Free return shipping only applies to exchanges. Shipping costs for items that are no longer wanted and/or needed are the responsibility of the customer.
  • We do not charge a restocking fee on any item returned within 45 days of purchase.

I didn't get all of my items.

  • Items may ship from different fulfillment centers at no additional cost. You will receive tracking information for each item after it has shipped.
Is my personal information secure?
  • At TwoLittleCubs, we keep to the highest industry standards for payment processing. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored. Additionally, our website is protected by McAfee and is Trusted Site Verified.

What are the washing instructions?

  • Most of our items can be machine washed in a light cold cycle.  We find they wash best when turned inside out first for both washer & dryer cycle. Certain items with tassels, rhinestones, lace, etc should be hand washed and laid flat to dry. Also, knitted items should be hand washed as well.